FAQS

Some Questions, Answers & Resources

Do you have a question that isn’t covered below? Send your question to lee@bbilaser.com and we will get back with an answer as quickly as we can.

FAQs
Do we have any certificates?

Yes, our products have CE ISO 13485 certificates.

How many kinds of payment terms do you have?

We accept Western Union, Money Gram, T/T, and TradeAssurance.

What can I get after I make the payment?

You will receive all supporting equipment selected during the instrument order and communication phase, as well as free technical support and software upgrades during the warranty period.

Why choose us?

We have over 20 years of experience manufacturing medical aesthetic equipment and rich industry information. While ensuring high quality and cost-effectiveness, we design more high-end and beautiful equipment for you. We take "only making art" as our driving force for continuous progress, and it is our honor to provide customers with more humane and meticulous services and care.

Is there any warranty for the machine?

Yes. We have established a minimum one-year flexible warranty for each product and customer needs.

What should I do if I don't know how to use the machine?

We provide guidance videos and user manuals for your reference. In addition, you can also apply for free clinical operation guidance and 24-hour online services from us.

What are the lead time and transportation modes?

According to quantity and production schedule, small quantities are usually 7-15 days, and large orders are generally 25-30 days. According to the customer's needs, land, ship, and air transportation are all available.

Can we accept a customized logo on the product and OEM packing?

Yes, OEM packing and printing logos are available.

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